Queen Elizabeth Theatre

Location

The QET audience entrance is located at 630 Hamilton Street, Vancouver. The main cross roads are Hamilton Street & West Georgia Street.

Public transit

The Translink Skytrain and Canada line are a convenient choice of transportation while visiting the QET and Playhouse theatres.

• Stadium-Chinatown SkyTrain station: on Dunsmuir Street one block east of the theatre.
• Vancouver City Centre Canada Line station: on West Georgia Street five blocks west of the theatre.

Bike Share

There are several City of Vancouver Mobi bike-share stations located at and near our venues. Please visit www.mobibikes.ca for more details.

QET parking

Parking is available at the Easy Park Queen Elizabeth Theatre parkade, beneath the theatre itself. The entrance is off of Cambie Street between West Georgia and Dunsmuir Streets. Parking is limited, so arrive early. Please note the maximum vehicle height is 6"4".

Nearby parking

• Vancouver Public Library: Underground lot between West Georgia and Robson Street; entrance off Hamilton Street.
• Open air parking off Cambie Street near Dunsmuir behind the building is available.
• Parking is also available at The Post on Hamilton Street.

Accessible parking

Accessible parking is available at the Easy Park Queen Elizabeth Theatre parkade with an accessible parking decal. Accessible parking must be reserved by phone 7-10 days in advance and is subject to availability. Easy Park offers QET & Vancouver Playhouse patrons seeking to reserve accessible parking a dedicated phone number: 1-888-404-5746.

There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.

Seating

Wheelchair seating is available on the orchestra and mezzanine levels.

• Orchestra: row 25, seats 31 through 40 and seats 60 through 69.
• Mezzanine: row 34, seats 15 through 20 and seats 41 through 46.

Best seats for viewing rock concerts are mezzanine level seats. Please note, some ticket sellers, including Ticketmaster, will call these rows ‘WC’ instead of listing the row number, e.g. mezzanine left WC seat 15.

Patron drop-off and pick-up

There is an accessible driveway for taxis and for pick up and drop offs on Hamilton Street between West Georgia and Dunsmuir Streets.

Elevators

Theatre elevator access is available from the main lobby to the mezzanine level and the balcony. There is also an elevator from parking to the QET and Playhouse Hamilton Street entrances which is open 60 minutes before show times.

Washrooms

Wheelchair accessible washrooms are on the orchestra and mezzanine levels.

Hearing assistance

The QET is equipped with a RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids. Please go to the coat check upon arrival to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.) Patrons wanting to use either a VCT headset or neck-loop and receiver should request these in advance by emailing VCTAudienceServices@vancouver.ca.

Certified guide and service dogs

Only certified guide and service dogs are allowed into VCT venues. Emotional Support Animals (not certified) are currently not allowed in VCT venues.

Box office hours

The box office typically opens two hours before performances for patrons to pick-up or purchase tickets to that evening's event only. VCT acts primarily as rental facilities and do not operate a box office. The box office is operated by the ticket seller for the promoter of the event and is not open between performances.

Doors open

The lobby is open one hour before performances. Come early and enjoy - visit the visual art gallery on the upper levels of the Queen Elizabeth Theatre lobbies. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks! We accept Visa, Mastercard, American Express and debit cards.

Coat check

The QET has a spacious coat check. Each patron is charged $4.

Latecomers

If you are late to a performance, please be aware that you might not be able to enter the auditorium right away. To honour the performance's integrity, the show's producer will determine 24 hours in advance when latecomers may be seated. Video monitors are available in the theatre lobby to follow the action on stage.

Children and babies ticket policy

Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child's age. All children under the age of 13 must be accompanied by another patron 16 years of age or older.

Scent free policy

The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!

Cameras, recording devices and banned items

Taking professional photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Certain items may be confiscated at the door by security if deemed dangerous. Large bags will be checked at the coat check. All wheeled items other than wheelchairs must remain in the lobby or in the coat check during the performance.

Lost and found

To inquire about lost and found items, phone 604-665-2193.

Audience Services

Contact Audience Services for accessibility-related inquiries, including entrances, elevators, and washrooms; assistive listening devices; service animals; mobility concerns; sensory or cognitive accessibility needs; and venue access information and wayfinding assistance. If your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.

VCTAudienceServices@Vancouver.ca